Help Centre

Auiator FAQ — Your Questions, Answered

Everything you need to know about playing on Auiator — from depositing in PKR and placing cricket bets to withdrawals, bonuses, and account security. Browse by topic or scroll through to find what you are looking for.

24/7 Support Available
Pakistan English
Updated Regularly

What You Can Find Here

Quick answers for Pakistani players on every aspect of the Auiator platform.

PKR Payments

Detailed answers about depositing and withdrawing in Pakistani Rupees using JazzCash, Easypaisa, Raast, and bank transfers — including processing times and minimum amounts.

Cricket & PSL Betting

Everything about placing bets on Pakistan Super League matches, T20 internationals, and other cricket events — including live betting, odds, and settlement rules.

Bonuses & Promotions

How the welcome bonus works, wagering requirements explained in plain language, how to claim reload offers, and what happens to unused bonus funds after they expire.

Account Security

How to keep your Auiator account safe, reset a forgotten password, verify your identity, and what to do if you suspect unauthorised access — step by step.

Mobile App Help

How to download and install the Auiator app on Android or iOS, troubleshoot common issues, update it, and why the app provides a better experience than the mobile browser.

VIP & Loyalty

How the VIP programme works, how points are earned, what benefits each tier unlocks, and how to track your progress from standard member to top-tier VIP status.

About This FAQ Page

When you are new to Auiator or just trying to sort out a specific issue, the last thing you want is to scroll through a wall of text to find a simple answer. This FAQ page is put together to make things easy — questions grouped by topic, answers written in plain English for Pakistani players, and links to the relevant platform sections wherever it makes sense.

Whether you want to know how to make your first deposit using JazzCash, understand how the PSL live betting markets work, or figure out why your bonus has not appeared in your account, the answers are all here. And if something is not covered below, the Auiator support team is available around the clock through live chat — just log in and click the chat icon.

This page is updated regularly as the platform evolves and as new questions come in from the player community. If you are visiting for the first time, a quick read through the sections most relevant to you can save a lot of back-and-forth later on.

Account & Login

Click the Register button at the top of any page. You will need to provide a valid Pakistani mobile number or email address and set a strong password. The whole process takes under two minutes. Once registered, you can deposit in PKR and start playing immediately.

On the Login page, click "Forgot password?" and enter your registered mobile number or email. An OTP will be sent to you. Enter the code, choose a new password, and you are back in. The reset process takes about two minutes.

No. Each player is allowed one account only. Duplicate accounts may be suspended and any associated balances forfeited. If you believe your account has been compromised or you have accidentally created a duplicate, contact support through live chat to resolve it.

A temporary lock is applied automatically after several failed login attempts as a security measure. Wait 15 minutes and try again with the correct credentials. If the issue persists, use the password reset option or reach the support team via live chat after logging in from another verified device.

Log in to your account and go to Account Settings. You can request a contact detail update there. For security, a verification OTP will be sent to your existing number or email before the change is confirmed. If you no longer have access to the old number, contact support with your identity details.

Deposits & Withdrawals

Auiator supports a range of payment options popular with Pakistani players: JazzCash, Easypaisa, Raast, bank transfer, debit/credit cards, and mobile wallets. All transactions are processed in PKR so there are no currency conversion fees on your end.

JazzCash and Easypaisa deposits are typically credited within a few seconds to a couple of minutes. Raast and bank transfers may take up to 30 minutes depending on your bank's processing time. If your deposit has not reflected after an hour, contact support with the transaction reference number.

Log in, go to the Withdrawal section in your account, select your preferred method (JazzCash, Easypaisa, Raast, or bank transfer), enter the amount in PKR, and confirm. Withdrawals are typically processed within a few hours. The amount is sent back to the same payment method you deposited with.

Minimum and maximum withdrawal limits are displayed in your account's withdrawal section and may vary by payment method. These limits are set to ensure smooth processing and compliance with payment provider policies. Check your account panel for the current figures applicable to your chosen method.

Most withdrawals process quickly but occasional delays can happen due to routine security checks, incomplete account verification, or an active bonus with pending wagering requirements. If your withdrawal has been pending for more than 24 hours, reach the support team via live chat with your withdrawal reference.

Sports & Cricket Betting

Auiator covers Pakistan Super League (PSL) matches extensively, along with T20 internationals, Test series, ODI tournaments, and other major cricket competitions. Markets include match winner, top batsman, top bowler, total runs, session runs, and more. During live matches, in-play betting lets you place bets as the action unfolds ball by ball.

In-play betting lets you place wagers on a match that is already in progress. Odds update in real time based on the current score, wickets, and match situation. Simply navigate to the Sports section during a live event, select your market, enter your stake in PKR, and confirm. Bets are accepted almost instantly while markets are open.

If a cricket match is abandoned before a result is possible, most markets are voided and stakes are returned to your account balance in PKR. Some markets that were already settled before the abandonment may stand. Full settlement rules are available in the Terms and Conditions section of the platform.

Yes. Beyond cricket, Auiator covers football including major leagues and international tournaments, as well as esports titles. The Sports section lists all available events and markets. Football and esports betting follows the same PKR-based deposit and withdrawal process as cricket betting.

Slots & Fish Games

Auiator offers hundreds of slot titles ranging from classic three-reel games to modern video slots with bonus rounds, free spins, and progressive jackpots. New titles are added regularly. Visit the Slots section to browse the full library once you are logged in.

Fish games are skill-based shooting arcade games where you aim and fire at fish and sea creatures moving across the screen. Different fish carry different point values and prizes. You spend bullets (which cost credits from your balance) and earn back based on what you catch. They are fast-paced, visually engaging, and popular with players who want something different from traditional slots. Find them in the Fish Games section.

Yes. All slot and fish game outcomes on Auiator are determined by certified Random Number Generators (RNGs). This means every spin or shot is independent and cannot be predicted or manipulated. The RTP (return to player) percentage for each slot is typically shown in the game information panel.

Absolutely. All slots and fish games on Auiator are mobile-optimised and run smoothly in both the browser and the dedicated app. The Auiator app gives the best performance on mobile — faster load times, smoother animations, and no need to re-login each session.

Bonuses & Promotions

When you register a new account and make your first qualifying deposit in PKR, the welcome bonus is credited to your account automatically or via a promo code depending on the active offer. The bonus amount and any applicable wagering requirements are clearly shown on the promotions page before you claim. Always read the specific terms attached to the offer.

A wagering requirement means you need to bet the bonus amount (or bonus plus deposit) a certain number of times before the bonus balance can be withdrawn as real PKR. For example, a 10x wagering requirement on a PKR 1,000 bonus means you need to place PKR 10,000 in qualifying bets before withdrawal is unlocked. The requirement progress is visible in your account panel.

First, check that your deposit met the minimum qualifying amount stated in the offer terms. If a promo code was required, confirm it was entered correctly before the deposit was made. If everything looks correct and the bonus still has not been credited after 30 minutes, contact support via live chat with your deposit transaction reference.

Yes, most bonuses have an expiry period — typically 7 to 30 days from the date they are credited, depending on the specific promotion. If wagering requirements are not met within that window, the bonus and any winnings derived from it are removed from your account. Check your active bonuses in the Promotions tab to see the expiry date for each offer.

Mobile App

The Auiator app is available for both Android and iOS. Visit the App page for the download link and installation instructions. For Android, you may need to allow installation from unknown sources in your phone's security settings — the page walks you through that step.

The content is the same but the app offers a noticeably better experience. It loads faster, keeps you logged in between sessions, sends push notifications for live match updates and bonus alerts, and runs games more smoothly — especially on slower mobile data connections which are common in parts of Pakistan.

The most common reason is that "Install from unknown sources" is not enabled. Go to Settings > Security (or Privacy on newer Android versions) and toggle on the option for installing apps from unknown sources. Then re-download the APK from the App page and try again. Make sure you have at least 100MB of free storage as well.

When a new version is available, you will see an update prompt the next time you open the app. You can also visit the App page and download the latest APK directly. Installing the new version over the existing one preserves your account and settings — you will not need to register again.

Responsible Gaming

Log in to your account and navigate to the Responsible Gaming section in your account settings. From there you can set daily, weekly, or monthly deposit limits in PKR. Once a limit is set it takes effect immediately. Increasing a limit may have a short cooling-off period to protect you from impulsive decisions.

Self-exclusion lets you voluntarily suspend your account for a set period — from a few days up to permanently — if you feel gambling is becoming a problem. During the exclusion period you cannot log in, deposit, or place bets. To set up self-exclusion, visit the Responsible Gaming page or contact support directly.

Yes, absolutely. Auiator is strictly for players aged 18 and over. Age verification may be requested during the account or withdrawal process. If we have reason to believe an account is being used by a minor, it will be suspended immediately and any balance will be reviewed in line with our terms.

If gambling is no longer enjoyable and feels like something you cannot control, take a break using the self-exclusion or cool-off tools in your account settings. Talk to someone you trust. Auiator encourages every player to set a strict budget before each session and never chase losses. Gambling is entertainment — the moment it feels like pressure, it is time to step back. Visit our Responsible Gaming page for more guidance and self-management tools.

Still Have a Question Not Covered Above?

This FAQ covers the most common topics that come up for Pakistani players on Auiator, but it is not exhaustive. The platform is constantly evolving — new payment methods get added, new promotions launch during PSL season, and new game categories go live from time to time. If something specific is not covered here, the fastest way to get an answer is through live chat support, which is available around the clock.

When you contact support, it helps to have your registered mobile number or account username ready, along with any relevant transaction reference numbers if you are asking about a payment issue. The support team handles queries in Pakistan English and is familiar with local payment methods like JazzCash and Easypaisa, so there is no need to explain the basics from scratch.

For issues around terms, promotions, or settlement disputes, the Terms and Conditions page contains the full rules that govern all activity on the platform. It is worth a read if you want to understand exactly how bonuses, withdrawals, and betting markets are handled at the policy level. The Privacy Policy explains how your personal data and payment information are stored and used — important reading for any online platform.

If you are not yet a member and landed on this FAQ page while researching the platform, the good news is that getting started is genuinely straightforward. Registration is free, takes under two minutes, and you can deposit in PKR from day one using whatever method suits you — JazzCash if you are on Jazz, Easypaisa if that is your go-to wallet, or straight bank transfer if you prefer that route. The welcome bonus is only available to new members, so there is a clear benefit to signing up sooner rather than waiting.

Join Auiator — Pakistan's Modern Gaming Platform

Cricket betting, PSL live odds, hundreds of slots, fish games, and a VIP programme — all in PKR. Registration is free and takes under two minutes.