Your privacy is a priority at Auiator. We do not sell your personal data to third parties. We collect only what is necessary to run your account, process your PKR transactions and keep the platform secure.

1. Overview

This Privacy Policy ("Policy") describes how Auiator ("we", "us", "the Platform") collects, uses, stores and protects the personal information of players who register and use the Auiator platform, accessible at auiator.app and through the Auiator mobile app.

By creating an account on Auiator, you acknowledge that you have read and understood this Policy. This Policy forms part of the broader agreement between you and Auiator, alongside the Terms and Conditions and the Responsible Gaming Policy.

We take data privacy seriously — not just as an obligation but because Pakistani players deserve to know exactly what happens with their personal information when they use an online gaming platform. This Policy is written to be clear and straightforward, not buried in legal language that nobody reads.

2. What Personal Data We Collect

Auiator collects personal data through several channels — during account registration, during account verification, through your use of the platform, and through the payment methods you use to deposit and withdraw in PKR. Below is a breakdown of the main categories.

2.1 Registration Data

When you create an Auiator account, we collect:

  • Full name
  • Date of birth (to verify you are 18 or over)
  • Email address
  • Username and password (password is stored in encrypted form — never in plain text)
  • Mobile number (if provided during registration or later for account security)

2.2 Verification Data

Auiator may request identity verification documents at any point — particularly before processing withdrawals or if our systems flag unusual account activity. Verification documents may include:

  • CNIC (Computerised National Identity Card) or passport copy
  • Proof of address
  • Payment method verification (for example, a screenshot confirming a JazzCash or Easypaisa account is in your name)

Verification documents are handled securely and used solely for identity confirmation purposes.

2.3 Transaction Data

Every deposit and withdrawal you make in PKR is logged in your account history. This includes the amount, payment method used (JazzCash, Easypaisa, Raast, bank transfer, card or mobile wallet), timestamp and transaction reference. We retain this data to maintain accurate financial records, process withdrawal requests, and investigate any payment disputes.

2.4 Betting and Gaming Activity

Your betting and gaming activity on Auiator is recorded — including bets placed, game sessions, wagered amounts, outcomes and any bonus or cashback transactions. This data is used to calculate your VIP tier, apply cashback, detect irregular patterns and improve the platform experience.

2.5 Technical and Device Data

When you access Auiator through a browser or the mobile app, we automatically collect certain technical data:

  • IP address and approximate location (country and city level)
  • Device type, operating system and browser version
  • Session duration and pages visited on the platform
  • App version if using the Auiator mobile app

This data helps us optimise platform performance — particularly for Pakistani mid-range Android devices and 4G network conditions — and identify security anomalies such as login attempts from unexpected locations.

Data Category Examples Primary Purpose
Registration Name, email, date of birth Account setup and age verification
Verification CNIC, address proof Identity confirmation, withdrawal processing
Transaction PKR amounts, payment method, timestamps Financial records, dispute resolution
Gaming Activity Bets, sessions, VIP points VIP calculation, responsible gaming monitoring
Technical IP address, device type, app version Security, platform optimisation

3. How We Use Your Data

Auiator uses personal data only for purposes directly related to running your account and operating the platform. We do not use your data for purposes unrelated to the Auiator service, and we do not sell your data to any third party.

The specific purposes for which we use your data include:

  • Account management — setting up, maintaining and securing your Auiator account
  • Age and identity verification — confirming you are 18 or above and that your account details are accurate
  • Payment processing — facilitating PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported methods
  • VIP programme management — tracking points, tier upgrades, cashback calculations and benefit delivery
  • Customer support — helping our support team and VIP account managers resolve your queries with relevant account context
  • Security and fraud prevention — detecting multiple accounts, suspicious transactions or unauthorised access attempts
  • Responsible gaming — monitoring for patterns that may indicate a player would benefit from reviewing their limits or taking a break
  • Platform improvement — understanding how Pakistani players use the platform to improve performance, navigation and game selection
  • Communications — sending account-related notifications, deposit confirmations, withdrawal status updates and, where you have opted in, promotional offers
You can manage your communication preferences from your account settings at any time. Opting out of marketing emails does not affect transactional communications such as withdrawal confirmations or account security alerts.

4. Payment and Financial Data

All transactions on Auiator are in PKR. When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, bank transfer or card, the transaction passes through the respective payment provider. Auiator receives confirmation of payment but does not store your full mobile wallet credentials, bank account passwords or card CVV numbers on its own servers.

Payment reference numbers and transaction amounts are stored in your account transaction history for the purposes described in Section 3. This data is also retained for the minimum periods required to meet financial record-keeping obligations.

If a payment dispute arises — for example, a deposit that does not reflect in your account balance — our support team uses your transaction history alongside communication with the relevant payment provider to investigate and resolve the issue.

5. Cookies and Tracking Technologies

Auiator uses cookies and similar technologies on the website and mobile app. A cookie is a small file stored on your device that helps the platform remember certain information about your session.

5.1 Types of Cookies We Use

  • Essential cookies — required for the platform to function. These include session cookies that keep you logged in while you navigate the site. Without these, the platform cannot operate.
  • Functional cookies — remember your preferences such as language settings and display options across sessions.
  • Analytics cookies — help us understand how players interact with the platform (which pages are visited most, how long sessions last, where players drop off). This data is aggregated and not linked to your personal identity.
  • Security cookies — used to detect unusual login behaviour and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use the platform normally — you may not be able to stay logged in or complete transactions.

6. When We Share Your Data

Auiator does not sell, rent or trade your personal data. We share data only in the following limited circumstances:

  • Payment processors — JazzCash, Easypaisa, Raast and other payment providers receive the transaction data necessary to process your PKR deposits and withdrawals. Each provider operates under its own privacy policy.
  • Identity verification services — where third-party verification tools are used to confirm identity documents, the relevant document data is shared only for that verification purpose.
  • Platform service providers — technical partners who support platform infrastructure, hosting, security monitoring and customer support tooling may process certain data on our behalf under strict confidentiality agreements.
  • Legal requirements — if required by applicable law, a court order or regulatory authority, Auiator may be obliged to disclose certain account or transaction data. We will only do so to the minimum extent required.

We do not share your data with advertisers, data brokers or any commercial third parties for marketing purposes.

7. How We Protect Your Data

Auiator implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss or misuse:

  • Passwords are stored using one-way hashing — your actual password is never stored or readable by anyone at Auiator
  • All data transmitted between your device and Auiator is encrypted using TLS (Transport Layer Security)
  • Access to player account data internally is restricted on a need-to-know basis — support agents see only what is necessary to resolve your query
  • Security monitoring systems flag unusual login attempts, rapid account changes or suspicious transaction patterns for review
  • Regular security reviews are conducted on platform infrastructure and third-party integrations

While Auiator takes all reasonable precautions, no online platform can guarantee absolute security. You play an important role in keeping your account safe — use a strong, unique password for your Auiator account, do not share your login credentials with anyone, and contact support immediately if you suspect your account has been accessed without your permission.

Reminder: Auiator support staff will never ask for your account password — not via live chat, email or phone. If anyone claiming to be from Auiator asks for your password, do not share it and report the conversation to our support team.

8. How Long We Keep Your Data

Auiator retains your personal data for as long as your account is active and for a defined period after account closure. The main retention periods are as follows:

  • Account and registration data — retained for the duration of your account and for a minimum period after closure to allow for dispute resolution and legal compliance
  • Transaction records — PKR deposit and withdrawal records are retained for a minimum of five years to meet financial record-keeping requirements
  • Identity verification documents — retained for the period required to support the account verification purpose and any related compliance obligations, then securely deleted
  • Betting and gaming history — retained for the duration of your account and a period after closure; used for VIP calculations, responsible gaming reviews and dispute resolution
  • Technical and session data — shorter retention periods apply to raw session and device data, typically 12 months from collection

When data is no longer required under these retention periods, it is securely deleted or anonymised so that it can no longer be linked back to you personally.

9. Your Rights Over Your Data

You have meaningful rights over the personal data Auiator holds about you. These rights can be exercised by contacting our support team through your account dashboard or via the support email shown in the footer.

Right to Access

Request a copy of the personal data Auiator holds about you, including your account details, transaction history and any verification data.

Right to Correction

Ask us to correct any inaccurate or outdated personal information held in your account. Some corrections may require re-verification.

Right to Deletion

Request deletion of your personal data. Note that some data — such as transaction records — must be retained for legal and financial compliance periods regardless of a deletion request.

Right to Object

Object to certain uses of your data, including marketing communications. You can manage marketing preferences directly from your account settings.

Right to Portability

Request your account and transaction data in a portable format. Useful if you want a full record of your activity on the platform.

Right to Restrict Processing

Ask us to restrict how we use your data while a dispute or complaint is being investigated, rather than requiring full deletion.

To exercise any of these rights, contact our support team with your account details and a clear description of your request. We will respond within a reasonable timeframe. Some requests may require identity verification before we can action them, to ensure we are responding to the account holder and not a third party.

10. Minors and Under-18 Protection

Auiator is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is carried out during the registration process and may be repeated at the point of withdrawal or if our systems identify a concern.

If Auiator discovers that an account has been created by someone under 18, that account will be closed immediately, all activity will be voided and any funds will be handled in accordance with our Terms and Conditions. Any personal data collected for that account will be deleted as soon as it is no longer needed for the purposes of the investigation.

If you are a parent or guardian and believe a minor has accessed Auiator, please contact our support team immediately so we can investigate and take appropriate action.

11. Changes to This Privacy Policy

Auiator may update this Privacy Policy from time to time. When material changes are made — for example, changes to what data we collect, how we use it or who we share it with — we will make reasonable efforts to notify active players through the platform or via email before the changes take effect.

The "Last updated" date at the top of this page reflects when the Policy was most recently revised. We recommend reviewing this page periodically, particularly at the start of major cricket and PSL seasons when platform features and associated data processes may be updated.

Continued use of the Auiator platform after any revised Policy has been posted and communicated constitutes your acceptance of the updated terms.

12. Contact Us About Privacy

If you have any questions, concerns or requests relating to your personal data or this Privacy Policy, our support team is available 24/7. You can reach us through the live chat feature in your account dashboard or by emailing the support address shown in the footer of this page.

For account closure and self-exclusion requests, please visit the Responsible Gaming page where self-management tools are available directly within your account settings — no need to wait for a support response.

For general questions about how the platform works, our FAQ page covers the most common topics including deposits, withdrawals, VIP programme queries and account management.